Refund Policy

Last updated: October 2026 · Operator: iKasi24 (Pty) Ltd

Company registration: 2026/245367/07 · Registered address: 29 Patrick Road, Charlo, Port Elizabeth, 6070

1. What you buy

STAR Coach full access is a once-off digital service: R99 for 30 days of access with set AI allowances. It is not a subscription — there are no automatic renewals or recurring charges.

2. When we refund

• You paid but your access was not activated, and we cannot fix it within a reasonable time.
• A technical fault on our side prevented you from using the service and we could not resolve it.
• You were charged more than once for the same access period (the duplicate is refunded in full).

3. When we don't refund

• You used the service (generated question sets, received AI feedback) and simply changed your mind.
• Your 30-day period expired.
• Issues caused by your own device, browser or internet connection.

4. How to request

Email support@starcoach.co.za from your account email with your payment date and, if possible, the Payfast payment reference. We aim to respond within 3 business days. Approved refunds are processed back through Payfast to the original payment method.

5. Your statutory rights

Nothing in this policy limits your rights under the Consumer Protection Act or Electronic Communications and Transactions Act.